Refund Policy

We commit to being your trusted accomplice for technology by offering the consultation, services and comfort your merit — all at competing costs. In case you are not fully satisfied with the product purchase, let us offer you with a substitution, some assistance with returning or repair.

Network Support Active (NSA) offers a 30-day money back guarantee on most products sold on our website, unless mentioned. Return shipping expenses will depend on the obligation of the client. You may be qualified for a credit if you return the product within 30 days of your request.

To return any particular product, a Return Merchandise Authorization (RMA) is required, for which you have to contact us & obtain. Once, obtained, a return request will be originated and you will receive an email pertaining to the procedure of returning a product.

The product needs to be returned in its original packaging unless it is damaged, with all accessories as it was at the point when you received it. In case of exchanges, another product request will be raised & a new product will be sent to you however in case of refunds, the merchandise has to be returned & received in the original package and a refund request will be raised. Refund can take up to 7-14 business days to reflect.

Delay in processing may take place at the time of return if the invoice of item is not included with the product as well as a note is mandatory to determine the reason behind the return. So, customer needs to ensure that invoice and note is added with the product packaging before shipping it. Customer will pay for the freight charges in case of returns however we will credit the shipping/freight charges in cases of exchange.

If you notice a damage or fault after conveyance in the product on arrival, please contact our Customer Service Representatives. Depend upon the defect, the customer may be offered a repair or substitution of the product. To get an exchange of your product, photographs of the products are required by the shipping carrier as well as you need to fill a shipping claim.

Product replacement would be done as new order places and shipping will be charged to customers, if applicable. To exchange processing the product, you also need to have an exchange request number which will be given within 1 business day of the request.

Network Support Active Marketplace Policy:

The user will be in charge of giving back the request and a full credit will be issued once received and processed, and affirmed to be damaged/defective/mis-dispatched. Items which are claimed as inadequate or damaged will be assessed. All things deemed not to be damaged or defective will be charged a restocking price, if applicable.

All declined requests will be subjected up to 25% restocking expense in addition to shipping charges for both headings.

A 15% restocking cost will be charged for all non-imperfect returns.

Substitution item should be requested again as another request with another request number and will incorporate cargo and taking care of the charges.

Note: Credit won’t be issued without the arrival following to show return was conveyed back. Returns takes an opportunity to prepare and affirm the reason picked is right, in this way, attributes can take up to 15 business days from the date the thing is conveyed back.